Betway review: a look inside this troubled online bookmaker

Betway is one of the recent players in online sports betting world as the company is only a decade old. Since 2006 it faced several issues in its initial years. In today's Betway review, we look at why this platform has gotten such a bad name in recent years with online punters and the sports booking industry in general.

During their initial days, they were even considered as a scam by many industry watchdogs and players frequently complained of problems in withdrawing funds, non-accrual of promised bonuses and other issues which gave them a bad name.

In this Betway review, we will try to give a fair and unbiased picture of Betway to our readers and see how things have changed at Betway since the time when they were branded as a scam by some of the leading sports review companies.

Sportsbook Review, which is one of the most respected sports review site assigned Betway a D- rating as recently as 2013 and placed Betway on their blacklist.

Although since then, sportsbook has revised its rating and Betway is currently rated as B- rating by Sportsbook Review.

With a change in ownership and management, things have reversed dramatically at Betway and most customers have reported a remarkable decrease in problems which earlier plagued Betway.

This combined with genuine efforts by the company to improve the quality of customer service have helped turn the tables for Betway which at one point seemed to be on the verge of being branded as a scam or rogue site by industry watchdogs.

Now, Betway is considered a genuine and serious online sports betting site and the company at present is licenced in Malta and the UK which are considered as most reputable jurisdictions for a sports betting licence.

Betway has also focused on sponsorships and have been sponsors of West Ham United FC, Premier League Darts, ESL UK Premiership, UK Championship Snooker, in addition to other teams and leagues.

This outreach has handsomely paid off as now Betway has become a recognizable name across various sports and this can be considered as one of the few successful image makeover exercises by a betting company in recent times.

Betway Review: An Inside Look Into This Bookmaker

Name: Betway Sports

Website: sports.betway.com/en/sports/

Bonuses: Matching bonus of up to £ 30/ € 30/ $ 30 on the first bet.

Minimum Deposit: £ 10/ € 10/ $ 10

Ratings: 03 / 05

BetWay review

A Brief Look Into Betway Sports

Betway is a comparatively recent entrant in the online sports betting industry as they launched their website only in 2006.

Betway website is currently available in English, Czech, Danish, German, Spanish, French, Italian, Latvian, Norwegian, Polish, Portuguese, Finnish, Swedish, Russian and Greek.

With a presence in several countries, Betway has been able to establish itself as a serious player in the world of online sports betting in a relatively short amount of time.

For most part, Betway has successfully resolved the customer problems which were a reason for them being branded as a rogue betting site during their initial years and this has allowed them to attract new customers and strengthen their claim to be a legit sports betting site.

Although, still a few problems persist and the company may not be suitable for everyone.

In this review, we will present all the known facts and try to provide a just and unbiased review without favouring the company or any other party in any way.

Sports Betting Markets Offered At Betway

Which betting markets does Betway Sports offer?

  • Football
  • Horse Racing
  • Tennis
  • Basketball
  • Betway Boosts
  • Ice Hockey
  • eSports
  • Volleyball
  • Baseball
  • Golf
  • Darts
  • Rugby Union
  • Boxing
  • UFC/Martial Arts
  • Snooker
  • Motor Sport
  • American Football
  • Cycling
  • Gaelic Sports
  • Handball
  • Politics
  • Pool
  • Table Tennis
  • Water Polo
  • Winter Sports

Betway's Customer Service: Can They Help?

Betway has invested significant efforts in revamping their previously dormant and unresponsive customer service and now their efforts can be felt in the improved quality of customer service.

Betway has a dedicated team of professional customer care representatives who can be reached via Live chat, email, telephone and they have 3 dedicated customer care phone numbers for customers calling from Canada, UK and Rest of the World.

Customer support is available 24 / 7 /365 and the customer support staff can assist you in your language of choice as Betway offers assistance to its customers in 17 languages.

betway homepage

The Betway Mobile App

Betway has developed a mobile version of its site and a mobile app for Android smartphones which can be downloaded from the Android Play Store.

Betway Mobile site offers all the sports available on their desktop website and you can easily place a bet on your favourite site while on move using either the app or their mobile site.

What Currencies and Deposit Methods Are Available?

Betway offers a wide range of currencies and deposit/withdrawal methods and has taken special care of the banking needs of its customers.

Currencies such as CAD, CZK, DKK, EUR, GBP, HUF, ISK, NOK, PLN, SEK, USD are supported by Betway.

Betway similarly supports a number of deposit methods such as Visa, Credit Cards, MAestro, Citadel Direct, Direct Bank Transfer, PayPal, PaySafeCard, Skrill, and many more.

Please note that all deposit methods may not be available to you as some deposit methods are only available in some jurisdictions/countries.

Your choice of account currency may also restrict the type of payment processors you may use and vice versa.

Following withdrawal methods are supported by Betway: Visa, Visa Electron, Credit Cards, Direct Bank Transfer, ecoPayz, Neteller, PayPal, Skrill, Skrill 1-Tap, Webmoney, EntroPay Card.

Deposit & Withdrawal Times at Betway

All the deposits are credited to Betway account instantly and the deposits made by bank transfers are the only exception to this rule as bank transfer deposits are credited after 3 - 5 business days due to the delay in bank processing.

Withdrawals are generally processed and credited to an account within 24 hours, although this too largely depends on your choice of payment processor.

Withdrawals to digital wallets such as Skrill, Neteller or PayPal are processed within few hours maximum and withdrawals to credit cards may take 3 - 5 days and those via bank transfers usually take longest.

The Min Deposit & Withdrawals Allowed

Most deposit methods have a minimum deposit and withdrawal limit of £ 10 / € 10 / $ 10 and there is no maximum deposit limit other than the ones imposed by the payment processor.

Withdrawal limits for most processors mirror the corresponding deposit limits for the same payment processor.

Fees To Look Out For On Betway

Betway has not specified whether there are some other fees to look out for when depositing or withdrawing funds although there are reports that users are charged additional fees for depositing and withdrawing funds and these fees vary from one payment method to another.

Betway Sports Starter Bonuses

Betway offers bonuses to all new customers, although the size of starter bonus depends largely on the country in which you are based along with the currency of your account. Betway matches the first bet placed by a new customer up to a maximum of £ 30 / € 30 / $ 30 for customers living in the UK/Ireland/ Canada.

Customers based in Belgium get a free bet worth € 50 and those from Germany, Sweden, Norway, Finland Liechtenstein, Luxembourg and Switzerland are eligible for welcome bonus worth € 100 when signing for a new account.

You must deposit a minimum of £ 10 via a credit card or a debit card within 7 days of the account being opened to qualify for the new sign up bonus.

There are some hidden catches involved with the sign-up bonuses offered by Betway and these have been a reason of friction between the company and its customers.

A person must place a bet using all the amount deposited in the first deposit to qualify for a bonus, and only the deposits made by credit or debit card qualify for the bonus.

There is also an additional criterion of the odds which need to be met before you may claim your bonus.

You must place single bets at odds of 1.75 or more, each-way bets at odds of 1.40 or more and system bets at odds of 1.40 or more to qualify for the welcome bonus and any bet which has lower odds will make you ineligible for the welcome bonus.

These strict conditions result in many new customers not getting their welcome bonuses and have harmed the reputation of the company over the years.

Many customers felt cheated when they came to know that they’ll not qualify for the bonus due to one or other condition and welcome bonuses is one area where Betway needs to improve considerably to attract new customers.

Who Is Betway Sports Good For?

Betway Sports offers more than 30,000 betting markets and has one of the largest possible collection of games available.

Odds offered by the company are not very good and can be considered average at best. This combined with high profit margin makes this an unattractive site for most players.

Although, the company has tried to improve their image in eyes of bettors and bookmaking community in general, the fact remains that still several people face problems when it comes to getting their welcome bonus.

Even when withdrawing funds from their Betway account, users often come across a lot problems with the Betway.

Betway could have compensated for these faults by offering above average odds and low profit margins allowing bettors to earn more, but the company has disappointed even on this front.

A close examination of all these factors forces one to concede that there are much better alternatives available when it comes to online sports betting and only few risk takers would justify choosing a risky sports betting site like Betway over other much safer choices such as Bet365, Marathonbet, William Hill or Ladbrokes.

Betway as a company and sports betting site has a long way to go and they must address crucial areas such as welcome bonuses, customer service and adopt an honest approach to business if they want to regain the customer trust which they have lost during their initial years.

Betway may need to further revamp its management and business model to become truly attractive to professional punters and newbies alike.

Sports Betting’s Overall Rating: 03/05

betway app review

After considering all the facts, we have decided to award a rating of 03 / 05 to Betway due to a number of factors which we will explain below and would recommend it to users only in case they are not able to bet using other more established and reputed online sports betting sites.

Although the company has tried to initiate changes such as a new management and customer support staff, these changes have failed to live up to the expectations.

Customers still face the same old issues related to bonuses and withdrawals which they faced earlier (albeit on a smaller scale).

Regarding the bonuses, we’d like to add that it would have been much better if they offered no welcome bonus at all as in such a scenario a new customer would not have false hopes of getting a bonus.

Complex terms understood by few which are used to decide whether a person is eligible for a bonus or not are seen by many as a deliberate smokescreen for disqualifying most new sign ups and this sort of behaviour although legal cannot be considered as moral or ethical.

Betway needs to do more to be considered as a serious and legit player in the online sports betting industry.

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